How to improve your Employee Onboarding process in 2019

Establishing a strong onboarding process is the best way to welcome, and retain, new employees. Here are a few ways tech can help you improve that process…

Succeeding in today’s highly competitive business world isn’t just about having the best products or services. Aspiring companies also need to make sure that they have the right people on-board. Here at Nice Network, our culture is central to our success. Hiring and empowering a team of innovative employees helps you to accomplish incredible things in any industry. The trouble is, organisations don’t always put enough time into their onboarding process.

Despite this, the benefits of successful employee onboarding are clear. According to SHRM, 69% of staff are more likely to stay with a company for 3 years or longer after a excellent onboarding process. Additionally, organisations with a good onboarding strategy experience 50% greater productivity from new hires.

Why tech is the future of Employee Onboarding

Today, successful employee onboarding isn’t just about welcoming a candidate to your team and showing them where the bathrooms are. Just as technology has transformed various other parts of the business, it’s also changed the things you need to consider in an onboarding programme.

For instance, if you have an IoT system in place, then you may need to introduce your new team members to how your devices and beacons work. At the very least, most companies will have to introduce hires to their new VoIP and communication strategies. At Nice, we share our brand story and communication guidelines with all new recruits, to help our team remain as authentic and uniform as possible.

Here are just some of the things you’ll need to consider as you strive to improve employee onboarding in the digital age.

Get the paperwork done early

During the first few days your employee spends on the job, you’ll want to introduce them to all your processes and business essentials. That means you can’t afford for them to spend all their time hunched over a stack of paperwork.

Send the must-have documents you need to onboard your team member to them over the cloud so that they can be completed before their official first day. Digital signing solutions mean that they can even sign forms online, without having to visit the office in-person. IT can remotely set up your new team member set-up with accounts for their corporate email address and collaboration tools ahead of schedule, and secure device management for data security?.

The more you get done in advance, the more time your hire will have to focus on things like meeting colleagues, completing internal training and getting used to their role.

Provide a detailed orientation during the first week

For the first week of your onboarding process, you’re likely to spend a lot of time easing your employee into their new role. This means introducing them to co-workers they haven’t met and getting them up-to-date with all the tools and services they’ll need to use.

It’s often helpful to make a list of all the critical things you’ll need to cover, for instance:

  • Email security protocols and two-factor authentication
  • Introduction to digital transformation tech like IoT and AI
  • Workload expectations and business goals
  • Reporting and compliance hierarchy
  • Communication expectations during and after hours
  • VoIP system set up and management
  • How to use key pieces of software (communication tools, CRM systems)

Introduce business BYOD policies

If you’re a forward-thinking digital company, then your new employees might not spend all of their work hours at the office. If this is the case, then you’ll need to make sure that they’re set up with a mobile strategy too. According to Domo, 25% of employees feel more satisfied at work when they’re given the tools that they need to perform wherever they are.

Introduce your recent hire to the rules and regulations of your BYOD policy, or the steps they’re expected to follow when using corporate smartphones. You can also set them up on your Mobile Device Management solution to ensure that sensitive business data remains secure. Nice Network supports MDM services, to help companies improve employee onboarding with 24/7 help desks, remote control of devices and safe content libraries.

Gain compliance peace of mind

Finally, make sure that your employee knows how to protect both themselves and your business when using digital tools. If you have a security standards document, share it with your hire as early as possible, so that they have time to ask questions before they start working. Additionally, make sure that you guide your team members through your policies for disaster recovery and backing up data during the employee onboarding procedure.

It’s never too early to start preparing people for when something might go wrong. As your staff member continues to settle into your team, check back with them frequently to find out if they need any additional guidance or support.