Five VoIP trends we witnessed in 2019

By 2025, VoIP will be responsible for more than half of all the calls that we make. Here, we look at the VoIP trends that we saw emerge last year...

Terry Lewis

07/01/2020

By 2025, VoIP will be responsible for more than half of all the calls that we make.

As a more convenient, cost-effective, and efficient mode of communication, VoIP has transformed the telecoms landscape as we know it. Today, businesses everywhere have either already switched their standard PSTN network for VoIP, or they’re planning their migration.

It’s fair to say that VoIP is more popular and compelling than it has ever been. The question is, what are the VoIP technology trends that are driving this technology forward into the future? Here, we’ll look at just some of the most significant factors affecting VoIP’s continued growth in the marketplace.

1.     Growing demand for UCaaS

VoIP is a crucial component of the Unified Communications as a service landscape. In a world where the cloud is becoming an increasingly popular solution for digital transformation, UCaaS ensures that people can adapt and upgrade their comms strategy according to their changing needs, whenever they like. Through UCaaS, you can access all of the communication tools that you want in the same space, with the option to upgrade or alter your voice package at the touch of a button.

As business leaders continue to see the value in giving their employees this freedom of communication, VoIP adoption is sure to continue gaining ground.

2.     The rise of IoT

The Internet of Things or IoT is another of the VoIP technology trends that is changing the way that we communicate. From fridges to cars, we’re seeing the arrival of more connected devices today than ever before. It’s estimated that we’ll have about 50 billion connected devices in the world by 2020.

When VoIP and IoT are combined, organisations can use their phone network to deliver a greater level of functionality to the business. VoIP is already a service connected to the internet, so it only makes sense to use it with other connected appliances and devices. This will mean that business leaders will be able to use VoIP phones to interact with the office environment, equipment, and other software.

3.     The arrival of 5G

Perhaps one of the most exciting trends for VoIP in 2019 is the impending arrival of 5G – the newest generation of mobile connectivity. VoIP combined with 5G will bring higher capacity to companies and allow for more users on networks. It will also ensure that we can keep bandwidth use to a minimum while maintaining the same level of quality in voice calls, HD video conferencing, and more.

At the time of writing, 5G still has a way to go before it becomes a widespread technology in the UK. However, already countless vendors are experimenting with the opportunities offered by a connectivity option that allows for lower latency and higher speeds. VoIP suppliers will soon be rolling out telephony systems that work seamlessly through 5G, enhancing remoting and flexible working strategies, and ensuring that field workers can stay connected wherever they are.

4.     Security as a priority

This is one of the few VoIP trends that has remained consistent since the initial arrival of VoIP. Any service that works through the internet is vulnerable to attack. As more companies utilise VoIP, security concerns are growing, particularly from those concerned about toll fraud and similar attacks. Fortunately, to give people more peace of mind, VoIP vendors are already investing in authentication and encryption protocols that can secure against the interception of calls.

VoIP vendors are even implementing natural language understanding and artificial intelligence into their systems to help them easily identify dangerous calls before they have a chance to cripple a business. Going forward, we can expect to see even more focus on the security features that can give VoIP users more peace of mind. For mobile VoIP users, there’s even the option to invest in things like mobile device management and two-factor authentication.

5.     AI is growing in value

Finally, artificial intelligence (AI) has the potential to dramatically improve the performance of your existing VoIP systems in several ways. For instance, vendors can use AI solutions to proactively monitor calls and detect drops in quality. When issues with reliability are identified, the AI system can put patches and fixes in place to improve the call quality, all without asking for help from a human agent. Real-time problem-solving solutions will mean that everyone in the business world will be able to access more effective self-healing VoIP systems.

On top of that, some vendors are also experimenting with placing AI into call centre systems, where they can answer queries from customers and help businesses to run more efficient service and support networks.

Harnessing today’s VoIP trends

VoIP might not be the newest technology in the communication market anymore, but it’s still an essential part of many company’s digital transformation strategies. To make sure that you’re ready to make the most of VoIP, it helps to be aware of the trends and technologies that are driving this solution into the future. To find out more about enhancing your phone system, contact Nice Network today