Digital transformation is a common buzzword in many industries today.
Already, 55% of startups have adopted a digital strategy, compared to around 38% of traditional enterprises. However, while everyone seems to be making a move to the digital world, many business leaders still don’t know how to manage digital transformation successfully.
As with any major change in your business structure, digital transformation is a process that requires caution and careful planning. It’s not just about ripping out all of your current tech and replacing it with something flashier.
Instead, you need to reflect on what’s currently working for your business, what isn’t, and what the latest technology can do to help you transform.
Step 1: Identify your goals
Any big change in an organisation requires a plan. The best part of your plan is your goals – the targets that you’re going to be reaching for as you begin putting new practices into place.
Say you’re switching from a PSTN to a VoIP communication strategy. Maybe your goals are to reduce the costs of communicating with global partners and customers? Perhaps you want to give your business more freedom to tap into the latest technologies like voice recognition and call recording?
The key to success is making sure that you’re as precise as you can be when setting your targets. Simply telling yourself that you want to be more efficient and productive is great, but if you don’t have a way to measure your progress, you’re not going to get far.
If you’re not sure how you want to transform digitally, your best bet is to look at what your current problems are as a business. Do you have trouble with high phone bills, are your connections unreliable, do you need access to more data? Find your pain points and work backward.
Step 2: Address your current situation, and the tech you need
As mentioned above, the easiest way to start a digital transformation strategy is to find a problem and work backward from there. This might mean asking your employees what kind of challenges they face each day or talking to your customers about the kind of things they’d like to see your company doing better.
For instance, imagine you’re having problems with your current workforce. You’re struggling to find the talent you need in a local market, or your overhead bills are too high for your current office. One great option could be to look into a remote workforce. Mobile workers are often more productive and stress-free than their counterparts. They also mean that you can access talent from further afield.
However, if you decide to start empowering mobile employees, you’re going to need a strategy. That means not only setting up a cloud-based system with all of the software that your team needs to access, but also putting mobile device management practices in place to defend your organisation’s security.
Even if you run a traditional workforce and have employees that need to stay connected in the field, MDM solutions can be a valuable part of your digital transformation strategy. They mean that you can protect your workforce and your investments with everything from 2-factor authentication, to biometric security.
Find out what problems you’re facing and ask yourself what technology enablers in the market can help you to become more competitive.
Step 3: Get your team on board
Having the right technology in place is just one part of the puzzle.
Once you’ve decided that you want new IT services, mobile solutions or business essentials for your enterprise, you also need to make sure that your teams are going to be comfortable using them.
Adoption is one of the most crucial, and often overlooked components of a digital transformation process. That’s why at Nice Network, we always discuss the tools and services that our clients are getting in depth with them so that they can explain the benefits of new technology and changes to their team members. When your staff understands how new features in the business will benefit them, they’re more likely to adopt the solutions that you roll out.
To get your team on board:
- Identify the people who are more likely to reject new tech and combine them with mentors who are likely to be your first-adopters in a project.
- Make sure that you know how the technology benefits your team and share those advantages with your employees.
- Implement safety and security guidelines, so your team members know how to keep themselves and your business safe.
- Provide training and extra guidance to the people who need it.
Whether it’s teaching your team members how to gather data from IoT sensors, or showing them around a new security system, digital transformation efforts can take time. Be patient with your people, and make sure that you work with a company that can help along the way.
Contact Nice Network today to find out how we can assist you on your step-by-step journey to digital transformation.