Data Protection Policy
||NICE NETWORK LTD
||Data Protection Policy
||25th May 2018
- Data processing under the Data Protection Laws
- The data protection principles
- Legal bases for processing
- Privacy by design and by default
- Rights of the Individual
- Privacy notices
- Subject access requests
- Restriction of processing
- Data portability
- Object to processing
- Enforcement of rights
- Automated decision making
- Personal data breaches where the Company is the data controller
- Personal data breaches where the Company is the data processor
- Communicating personal data breaches to individuals
- The Human Rights Act 1998
- Complaints Appendix
Annex – legal bases for processing personal data
All organisations that process personal data are required to comply with data protection legislation. This includes in particular the Data Protection Act 1998 (or its successor) and the EU General Data Protection Regulation (together the ‘Data Protection Laws’). The Data Protection Laws give individuals (known as ‘data subjects’) certain rights over their personal data whilst imposing certain obligations on the organisations that process their data.
As a Telecoms business NICE NETWORK LTD collects and processes both personal data and sensitive personal data. We are required to do so to comply with other legislation. We are also required to keep this data for different periods depending on the nature of the data.
This policy sets out how NICE NETWORK LTD implements the relevant Data Protection Laws and should be read in conjunction with our Privacy Notice.
In this policy the following terms have the following meanings:
‘consent’ means any freely given, specific, informed and unambiguous indication of an individual’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of persona data relating to him or her;
‘data controller’ means an individual or organisation which, alone or jointly with others, determines the purposes and means of the processing of personal data;
‘data processor’ means an individual or organisation which processes personal data on behalf of the
‘personal data’* means any information relating to an individual who can be identified, such as by a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
‘personal data breach’ means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data;
‘processing’ means any operation or set of operations performed on personal data, such as collection, recording, organisation, structuring, storage (including archiving), adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
‘profiling’ means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to an individual, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements;
‘pseudonymisation’ means the processing of personal data in such a manner that the personal data can no longer be attributed to an individual without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable individual;
‘sensitive personal data’* means personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data, data concerning health, an individual’s sex life or sexual orientation and an individual’s criminal convictions.
* For the purposes of this policy we use the term ‘personal data’ to include ‘sensitive personal data’
except where we specifically need to refer to sensitive personal data.
‘Supervisory authority’ means an independent public authority which is responsible for monitoring the application of data protection. In the UK the supervisory authority is the Information
Commissioner’s Office (ICO).
All of these definitions are italicised throughout this policy to remind the reader that they are defined terms.
Data Processing under the Data Protection Laws
NICE NETWORK LTD processes personal data in relation to its own staff, clients and potential clients and is a data controller for the purposes of the Data Protection Laws. The Company has registered with the ICO and its registration number is Z7187893
We may hold personal data on individuals for the following purposes:
- Accounts and records;
- Administration and processing of clients’ personal data for the purposes of providing Telecoms Products and Services, including processing such personal data using software solution providers and back office support;
1. The data protection principles
The Data Protection Laws require us acting as either data controller or data processor to process data in accordance with the principles of data protection. These require that personal data is:
- Processed lawfully, fairly and in a transparent manner;
- Collected for specified and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
- Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
- Accurate and kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
- Kept for no longer than is necessary for the purposes for which the personal data are processed;
- Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures; and that
- The data controller shall be responsible for, and be able to demonstrate, compliance with the principles.
We adhere to the above by data mapping. We regularly reviewing the personal information we obtain, we ensure it complies with the data protection purposes and ensure to document how we are managing our data.
2. Legal bases for processing
We will only process personal data where we have a legal basis for doing so (see Annex A). Where the NICE NETWORK LTD does not have a legal reason for processing personal data any such processing will be a breach of the Data Protection Laws.
NICE NETWORK LTD will review the personal data we hold on a regular basis to ensure it is being lawfully processed and is accurate, relevant and up to date and those people listed in the Appendix shall be responsible for doing this.
Before transferring personal data to any third party (such as suppliers, service providers, financial organisations, clients and any other third party including software solutions providers and back office support, we will establish that third party has a legal reason for making the transfer.
3. Privacy by design and by default
We have implemented measures and procedures that adequately protect the privacy of our customers and ensures that data protection is integral to all processing activities. This includes implementing measures such as:
- data minimisation (i.e. not keeping data for longer than is necessary);
- cyber security;
- Data Protection Impact Assessments where applicable (e.g. deployment of new technology, where a profiling operation is likely to significantly affect individuals and where there is large scale processing of special categories of data)
NICE NETWORK LTD take administrative, technical and physical measures to safeguard the individuals’ personal data against unauthorized access, unauthorized disclosure, theft and misuse. This includes limiting access of employees to, and the use of, personal data through the use of passwords and graduated levels of clearance to those who have a genuine business need to know it. Anyone who is processing personal data will do so only in an authorized manner and they are subject to a duty of confidentiality.
We take physical precautions to ensure that the computer servers on which personal data is stored and archived are secure and that access to such servers is protected. We educate our employees with respect to their obligations to protect your personal data and we require our affiliates and any third-party service providers to take comparable steps in the form of appropriate technical and operational security measures to ensure the protection of any of your personal data.
Rights of the individual
We will provide any information relating to data processing to you in a concise, transparent, intelligible and easily accessible form, using clear and plain language. The information shall be provided in writing, or by other means, including, where appropriate, by electronic means. NICE NETWORK LTD may provide this information orally if requested to do so by you.
1. Privacy notices
Where we collect personal data from an individual, NICE NETWORK LTD will give the individual a privacy notice at the time when it first obtains the personal data.
Where NICE NETWORK LTD collects personal data other than from the individual directly, we will give the individual a privacy notice within a reasonable period after obtaining the personal data, but at the latest within one month. If we intend to disclose the personal data to a third-party then the privacy notice will be issued when the personal data are first disclosed (if not issued sooner).
Where NICE NETWORK LTD intends to further process the personal data for a purpose other than that for which the data was initially collected, we will give the individual information on that other purpose and any relevant further information before it does the further processing.
2. Subject access requests
You are entitled to access your personal data on request from the us as the data controller. You can do this by emailing email@example.com
The individual or another data controller at the individual’s request, has the right to ask us to rectify any inaccurate or incomplete personal data concerning an individual.
If we have given the personal data to any third parties we will tell those third parties that it has received a request to rectify the personal data unless this proves impossible or involves disproportionate effort. Those third parties should also rectify the personal data they hold – however NICE NETWORK LTD will not be in a position to audit those third parties to ensure that the rectification has occurred.
The individual or another data controller at the individual’s request, has the right to ask NICE NETWORK LTD to erase an individual’s personal data.
If we receive a request to erase it will ask the individual if they want their personal data to be removed entirely or whether they are happy for their details to be kept on a list of individuals who do not want to be contacted in the future (for a specified period or otherwise). NICE NETWORK LTD cannot keep a record of individuals whose data it has erased so the individual may be contacted again by us should NICE NETWORK LTD come into possession of the individual’s personal data at a later date.
If we have made the data public, we shall take reasonable steps to inform other data controllers and data processors processing the personal data to erase the personal data, taking into account available technology and the cost of implementation.
If NICE NETWORK LTD has given the personal data to any third parties it will tell those third parties that it has received a request to erase the personal data, unless this proves impossible or involves disproportionate effort. Those third parties should also rectify the personal data they hold – however we will not be in a position to audit those third parties to ensure that the rectification has occurred.
- Restriction of processing
The individual or a data controller at the individual’s request, has the right to ask NICE NETWORK LTD to restrict our processing of an individual’s personal data where:
- The individual challenges the accuracy of the personal data;
- The processing is unlawful, and the individual opposes its erasure;
- NICE NETWORK LTD no longer needs the personal data for the purposes of the processing, but the
personal data is required for the establishment, exercise or defence of legal claims; or
- The individual has objected to processing (on the grounds of a public interest or legitimate interest) pending the verification whether the legitimate grounds of NICE NETWORK LTD override those of the
If we have given the personal data to any third parties we will tell those third parties that it has received a request to restrict the personal data, unless this proves impossible or involves disproportionate effort. Those third parties should also rectify the personal data they hold – however NICE NETWORK LTD will not be in a position to audit those third parties to ensure that the rectification has occurred.
6. Data portability
The individual shall have the right to receive personal data concerning them, which they have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another data controller in circumstances where:
- The processing is based on the individual’s consent or a contract; and
- The processing is carried out by automated
Where feasible, NICE NETWORK LTD will send the personal data to a named third party on the individual’s
- Object to processing
The individual has the right to object to their personal data being processed based on a public interest or a legitimate interest. The individual will also be able to object to the profiling of their data based on a public interest or a legitimate interest.
NICE NETWORK LTD shall cease processing unless we have compelling legitimate grounds to continue to process the personal data which override the individual’s interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
8. Enforcement of rights
All requests regarding individual rights should be sent to our Data Protection Officer whose details are listed in the Appendix.
NICE NETWORK LTD shall act upon any subject access request, or any request relating to rectification, erasure, restriction, data portability or objection or automated decision – making processes or profiling within one month of receipt of the request. We may extend this period for two further months where necessary, taking into account the complexity and the number of requests.
Where NICE NETWORK LTD considers that a request under this section is manifestly unfounded or excessive due to the request’s repetitive nature we may either refuse to act on the request or may charge a reasonable fee taking into account the administrative costs involved but we will not charge a fee for any standard requests.
9. Automated decision making
NICE NETWORK LTD will not subject individuals to decisions based on automated processing that produce a legal effect or a similarly significant effect on the individual, except where the automated decision:
- Is necessary for the entering into or performance of a contract between the data controller
and the individual;
- Is authorised by law; or
- The individual has given their explicit consent.
We will not carry out any automated decision-making or profiling using the personal data
of a child.
Personal data breaches
Reporting personal data breaches
All data breaches should be referred to the Data Protection Officer whose details are listed in the Appendix.
- Personal data breaches where NICE NETWORK LTD is the data controller:
Where we establishe that a personal data breach has taken place, NICE NETWORK LTD will take steps to contain and recover the breach. Where a personal data breach is likely to result in a risk to the rights and freedoms of any individual we will notify the ICO.
Where the personal data breach happens outside the UK, NICE NETWORK LTD shall alert the relevant
supervisory authority for data breaches in the affected jurisdiction.
- Personal data breaches where NICE NETWORK LTD is the data processor:
We will alert the relevant data controller as to the personal data breach as soon as they are aware of the breach.
- Communicating personal data breaches to individuals
Where NICE NETWORK LTD has identified a personal data breach resulting in a high risk to the rights and freedoms of any individual, we shall tell all affected individuals without undue delay.
NICE NETWORK LTD will not be required to tell individuals about the personal data breach where:
- We have implemented appropriate technical and organisational protection measures to the personal data affected by the breach, in particular to make the personal data unintelligible to any person who is not authorised to access it, such as
- We have taken subsequent measures which ensure that the high risk to the rights and freedoms of the individual is no longer likely to
- It would involve disproportionate effort to tell all affected individuals. Instead, NICE NETWORK LTD shall make a public communication or similar measure to tell all affected
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The Human Rights Act 1998
All individuals have the following rights under the Human Rights Act 1998 (HRA) and in dealing with
personal data these should be respected at all times:
- Right to respect for private and family life (Article 8).
- Freedom of thought, belief and religion (Article 9).
- Freedom of expression (Article 10).
- Freedom of assembly and association (Article 11).
- Protection from discrimination in respect of rights and freedoms under the HRA (Article 14).
If you have a complaint or suggestion about NICE NETWORK LTD’s handling of personal data then please contact the person whose details are listed in the Appendix to this policy.
Alternatively you can contact the ICO directly on 0303 123 1113 or at https://ico.org.uk/global/contact-us/email/
NICE NETWORK LTD’s Data Protection Officer is responsible for:
- adding, amending or deleting personal data;
- responding to subject access requests/requests for rectification, erasure, restriction data portability, objection and automated decision-making processes and profiling;
- reporting data breaches/dealing with
Contact details; firstname.lastname@example.org
; NICE NETWORK LTD, Comms House, Hylton Road, Sunderland, SR4 9EN
Annex – Legal bases for processing personal data
- The lawfulness of processing conditions for personal data are:
- Consent of the individual for one or more specific
- Processing is necessary for the performance of a contract with the individual or in order to take steps at the request of the individual to enter into a
- Processing is necessary for compliance with a legal obligation that the controller is subject
- Processing is necessary to protect the vital interests of the individual or another
- Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the data controller.
- Processing is necessary for the purposes of legitimate interests pursued by the controller or a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of the individual which require protection of personal data, in particular where the individual is a
- The lawfulness of processing conditions for sensitive personal data are:
- Explicit consent of the individual for one or more specified purposes, unless reliance on
consent is prohibited by EU or Member State law.
- Processing is necessary for carrying out data controller’s obligations under employment, social security or social protection law, or a collective agreement, providing for appropriate safeguards for the fundamental rights and interests of the
- Processing is necessary to protect the vital interests of the individual or another individual where the individual is physically or legally incapable of giving consent.
- In the course of its legitimate activities, processing is carried out with appropriate safeguards by a foundation, association or any other not-for-profit body, with a political, philosophical, religious or trade union aim and on condition that the processing relates only to members or former members (or those who have regular contact with it in connection with those purposes) and provided there is no disclosure to a third party without the consent of the individual.
- Processing relates to personal data which are manifestly made public by the
- Processing is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial
- Processing is necessary for reasons of substantial public interest on the basis of EU or Member State law which shall be proportionate to the aim pursued, respects the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and interests of the
- Processing is necessary for the purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services on the basis of EU or Member State law or a contract with a health professional and subject to the necessary conditions and
- Processing is necessary for reasons of public interest in the area of public health, such as protecting against serious cross-border threats to health or ensuring high standards of quality and safety of healthcare and of medicinal products or medical devices, on the basis of EU or Member State law which provides for suitable and specific measures to safeguard the rights and freedoms of the individual, in particular professional
- Processing is necessary for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes, which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard fundamental rights and interests of the