Your business telecoms service is one of the most important
assets you have.
As the heart of your communication strategy, your
VoIP solution should always be reliable, up-to-date, and secure.
Unfortunately, while there are many VoIP companies out there to choose from,
not all of them will give you the high-quality experience that you’re looking
Deciding to switch VoIP providers, even if you know that
you’re not getting the service that you thought you were paying for – isn’t
Managing a big transition can be a real headache, and
there’s always a risk that you’ll need to face a little bit of downtime while
you’re waiting for everything to be set up. However, a poor business telecoms
strategy can also have a serious impact on your bottom line
Here are the signs that you should take the plunge and look
for a better VoIP provider.
Quality of service is unpredictable at best
When you were comparing VoIP providers for your initial
telecoms system, there’s no doubt that you paid close attention to the quality
of service they could offer. After all, you don’t want crackling and
difficult-to-hear communication when you’re managing phone calls with your
clients and coworkers.
Unfortunately, after a while, you might notice that your
VoIP call quality isn’t as good as it once was. If that’s the case, it’s
important to consider switching your solution fast – before you lose the
respect of your audience and damage your brand reputation. Poor-quality audio
will leave your customers questioning how professional your organisation is.
Customer support is unreliable
With a little luck, your VoIP experience will run smoothly
month after month, meaning that you don’t need to spend a lot of time seeking
out help from your VoIP providers. However, there’s always a chance that
something could go wrong with your technology at some point. When that happens,
it’s essential to know that there’s someone on the other end of the phone.
When you’re comparing VoIP providers, make sure that you
find out how easy it is to get answers to your questions from the company that
you want to go with. The best VoIP and telecom services should be offered by a team that’s 100% committed to
You’re always worried about your system going
Downtime can happen in any communication environment, no
matter how reliable your VoIP provider might be. However, most of the best VoIP providers
will be able to give you some peace of mind by including a guaranteed uptime
contact in their packages. This means that you can rest assured that your
business telecoms will be up and running as they should be most of the time.
The best SLA available on the market is usually 99.999%. If
you can find a VoIP provider that delivers this, it should mean that you can
expect a minimal amount of downtime – if any. Check for companies that have
several geographically-dispersed data centres too, as this will help to protect
the consistency of your communications. If one data centre goes down, another
will pick up the slack.
Outdated software and higher costs
The telecoms environment is growing more advanced by the
day. There are countless companies out there investing in things like the Internet of Things, mobile
device management, and even artificial intelligence. While you might not need
those services right now, it’s a good idea to make sure that your VoIP
providers are ready to help your company get onto the cutting edge with the
latest technology. If they never update their systems, then that should be a
Additionally, it may be time to switch VoIP providers if,
despite a lack of new features, the price of your telecoms package keeps going
up. You shouldn’t be paying more but getting nothing new in return.
Substandard security measures
Finally, in the age of GDPR and countless other compliance
standards, no business can afford to underestimate the importance of a good security and privacy
strategy. Before you sign up for a service with any VoIP provider, make
sure that they’re doing everything that they can to keep your telecoms data
secure, via encryption, firewalls, and other strategies.
Remember, a VoIP provider that gives you a high-level
security isn’t just good for your business – it’s also valuable for your
customers too. Your clients want to know that their information is well
protected. Choose a VoIP company that will give both you and the people you
serve the right level of peace of mind.
Want to learn more about choosing business telecoms and VoIP
services? Call the team at
Nice Network today for some assistance.