Five signs that it's time to switch VoIP providers

As the heart of your communication strategy, your VoIP solution should always be reliable, up-to-date, and secure. Here, we highlight five common signs that it's time to switch provider...

Your business telecoms service is one of the most important assets you have.

As the heart of your communication strategy, your VoIP solution should always be reliable, up-to-date, and secure. Unfortunately, while there are many VoIP companies out there to choose from, not all of them will give you the high-quality experience that you’re looking for.

Deciding to switch VoIP providers, even if you know that you’re not getting the service that you thought you were paying for – isn’t always easy.

Managing a big transition can be a real headache, and there’s always a risk that you’ll need to face a little bit of downtime while you’re waiting for everything to be set up. However, a poor business telecoms strategy can also have a serious impact on your bottom line

Here are the signs that you should take the plunge and look for a better VoIP provider.

1.     Quality of service is unpredictable at best

When you were comparing VoIP providers for your initial telecoms system, there’s no doubt that you paid close attention to the quality of service they could offer. After all, you don’t want crackling and difficult-to-hear communication when you’re managing phone calls with your clients and coworkers.

Unfortunately, after a while, you might notice that your VoIP call quality isn’t as good as it once was. If that’s the case, it’s important to consider switching your solution fast – before you lose the respect of your audience and damage your brand reputation. Poor-quality audio will leave your customers questioning how professional your organisation is.

2.     Customer support is unreliable

With a little luck, your VoIP experience will run smoothly month after month, meaning that you don’t need to spend a lot of time seeking out help from your VoIP providers. However, there’s always a chance that something could go wrong with your technology at some point. When that happens, it’s essential to know that there’s someone on the other end of the phone.

When you’re comparing VoIP providers, make sure that you find out how easy it is to get answers to your questions from the company that you want to go with. The best VoIP and telecom services should be offered by a team that’s 100% committed to helping you.

3.     You’re always worried about your system going down

Downtime can happen in any communication environment, no matter how reliable your VoIP provider might be. However, most of the best VoIP providers will be able to give you some peace of mind by including a guaranteed uptime contact in their packages. This means that you can rest assured that your business telecoms will be up and running as they should be most of the time.

The best SLA available on the market is usually 99.999%. If you can find a VoIP provider that delivers this, it should mean that you can expect a minimal amount of downtime – if any. Check for companies that have several geographically-dispersed data centres too, as this will help to protect the consistency of your communications. If one data centre goes down, another will pick up the slack.

4.     Outdated software and higher costs

The telecoms environment is growing more advanced by the day. There are countless companies out there investing in things like the Internet of Things, mobile device management, and even artificial intelligence. While you might not need those services right now, it’s a good idea to make sure that your VoIP providers are ready to help your company get onto the cutting edge with the latest technology. If they never update their systems, then that should be a red flag.

Additionally, it may be time to switch VoIP providers if, despite a lack of new features, the price of your telecoms package keeps going up. You shouldn’t be paying more but getting nothing new in return.

5.     Substandard security measures

Finally, in the age of GDPR and countless other compliance standards, no business can afford to underestimate the importance of a good security and privacy strategy. Before you sign up for a service with any VoIP provider, make sure that they’re doing everything that they can to keep your telecoms data secure, via encryption, firewalls, and other strategies.

Remember, a VoIP provider that gives you a high-level security isn’t just good for your business – it’s also valuable for your customers too. Your clients want to know that their information is well protected. Choose a VoIP company that will give both you and the people you serve the right level of peace of mind.

Want to learn more about choosing business telecoms and VoIP services? Call the team at Nice Network today for some assistance.